When is my order shipped?
We ship within 24-72 hours of the order being placed.
How long will it take to get my order?
This depends on whether it is an *International or a Domestic order and on availability. But please allow a wait between 2-4 weeks for international and 4-10 working days for NZ domestic deliveries.
How can I track my order?
Tracking information can be sent to you upon request. Please fill out the contact us form on the site to send through your request and we will get back to you.
Entering discount/gift card code?
On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase". You cannot enter coupon codes if you click the "pay with PayPal" option or combined with other discount codes and also when signing up for subscriptions as when signing up for a subscription you are already receiving a 10% discount, you have to use the direct checkout feature to enter a code.
What are the shipping rates?
Shipping rates vary from product to product but can be found on the checkout screen and are often listed on the product description page.
Where do you ship?
We ship worldwide! :)
How do I return/refund an item?
We do have a 30 day refund policy. If you find that you’re not completely satisfied with your item (i.e it is damaged or does not show up) we will gladly issue you a refund. We offer a full, no BS money back guarantee within 30 days of purchase. We do not do returns unfortunately, however exchanges can be asked for upon request.